Pending Callbacks
2
Completed Today
2
Missed
1
Total Requests
5
2 callbacks waiting — review and assign to staff
Sunil Mendis+94 70 222 8888highLead #275
Requested callback for vehicle availability check
Requested: 2026-03-24 09:45Scheduled: 2026-03-24 14:00Assigned: Kasun PereraCALL-0085
Anoma Perera+94 77 444 1234mediumLead #271
AI confidence low — pricing query beyond knowledge base
Requested: 2026-03-24 08:30Scheduled: 2026-03-24 11:00Assigned: Nimal SilvaCALL-0082
Ravi Fernando+94 71 666 5555highLead #265
Transfer requested — complex fleet booking
Requested: 2026-03-23 16:20Scheduled: 2026-03-24 09:00Assigned: Kasun PereraCALL-0079
"Called back, booking confirmed for 5 vehicles."
Unknown+94 76 333 2222low
Caller requested human agent
Requested: 2026-03-23 14:10Scheduled: 2026-03-23 16:00Assigned: Nimal SilvaCALL-0077
"No answer on callback attempt."
Priya Rajapaksa+94 71 987 6543mediumLead #258
Appointment scheduling — needs human confirmation
Requested: 2026-03-23 10:05Scheduled: 2026-03-23 12:00Assigned: Kasun PereraCALL-0074
"Appointment confirmed for March 25."