Telephony Provider
Speech Providers
AI Behavior
70% — below this, offer human transfer
Transfer & Callback Rules
Enable human transfer
Allow AI to transfer calls to staff
Enable callback capture
Offer callback when staff unavailable
Record calls
Store call recordings (requires consent)
Auto-create CRM lead
Create lead after every completed call
Post-call automation
Trigger automation rules after call ends
Agent Status
Active & Listening
Phone+94 11 234 5678
ProviderMock (Testing)
STTOpenAI Whisper
TTSElevenLabs
VoiceAria (Female)
Call Outcomes Tracked
Qualified Lead
Quotation Needed
Appointment Requested
Callback Requested
Support Issue
Transfer Requested
No Match